Carr Communications Inc. » Presentations

Video: “How Social Media Is Changing Communication” speech at STC

david — Mon, 21 Nov 2011 02:34:44 +0000

This is a speech I gave at the Society for Technical Communication of the Palm Beaches. Camera work by my son Stephen, age 10, with some fidgeting and excess use of zoom, but the basic content is there.

The video referenced in the “Movie Break” section is available at bit.ly/luvdocu. I’ve posted references, notes, and the slides at bit.ly/socstc

Notes from “How Social Media Is Changing Communications” presentation to The Society for Technical Communication

david — Wed, 09 Nov 2011 18:37:29 +0000

This is a list of references to source material and further reading to accompany my presentation on “How Social Media Is Changing Communications” presentation to The Society for Technical Communication of the Palm Beaches.

PDF of slides: How Social Media Is Changing Communications

Sarah Maddox, Atlassian

Blog post with video from presentation:
http://ffeathers.wordpress.com/2010/06/19/social-media-in-technical-documentation-a-presentation/

Ann Gentle, author of “Conversation and Community: The Social Web for Documentation”

Blog: http://www.justwriteclick.com/
Book: http://xmlpress.net/publications/conversation-community/

Jennifer Zickerman, Mozilla Thunderbird

“Coordinating Documentation and Support: Turning Complaints into Contributions” on SlideShare.net
http://www.slideshare.net/jenzed/coordinating-documentation-and-support-turning-complaints-into-contributions

SDL Material on “The Death of Technical Documentation as We Know It”

http://www.sdl.com/en/sites/livecontent-2011/
http://www.sdl.com/en/xml/resources/position-papers/

Communities R Us

Blog post: How Community and Social Media Changed Communication
(source of some of the graphics used in my presentation)
http://blogs.communitiesrus.in/communityconnect/2011/07/02/how-community-and-social-media-changed-communication/

Jeffrey Cohen

How Social Media Has Changed Business Communications
http://www.slideshare.net/jeffreylcohen/how-social-media-has-changed-business-communications

Brian Solis (Altimiter Group analyst, social media expert)

The Difference Between Friends, Fans, and Followers
http://www.briansolis.com/2010/12/the-difference-between-friends-fans-and-followers/

Adrianna Giuliani

Contact, Friend, Follower: It’s Complicated
http://socialmediaweek.org/blog/2011/05/09/contact-friend-follower-its-complicated/

Microsoft Research

Game-theoretic Models of Information Overload in Social
Networks
http://www.andrew.cmu.edu/user/ssayedir/papers/waw10.pdf

Web Strategy Workshop Presentation Slides

david — Wed, 24 Feb 2010 23:55:12 +0000

Thanks to the Coral Springs Chamber of Commerce for hosting my workshop, “Is the Web Working for You?” (Workshop Slides). We got just enough people to fill the conference room at the chamber offices, and they seemed to be interested and engaged in what I had to tell them.

Biggest point of confusion seemed to be over the purpose of social networks, particularly Twitter. I’ll have to post some follow up thoughts here about strategies for what social networks to join and how to use them.

I’d also welcome follow up questions from attendees or anyone else who may read this. Knowing your questions is really useful as I look for topics to address in my Forbes.com column on small to midsize business IT issues.