Here is some of the work I’ve been doing for Information Week’s enterprise social media microsite, The BrainYard (see realtime updates).
David F. Carr | Aug 08, 2011
Crowd Factory CEO Sanjay Dholakia explains how to apply and measure social interactions across all marketing channels.
David F. Carr | Aug 05, 2011
Jive, Salesforce.com, and Lithium at the head of the pack, but the research firm says enterprise use still experimental.
David F. Carr | Aug 05, 2011
Mobile device makers uses Telligent social platform to build Web community to collaborate on product development.
David F. Carr | Aug 04, 2011
Like Twitter chats during television shows? Check out HarQen’s intriguing beta product that adds social chat to a conference call for later search…
David F. Carr | Aug 04, 2011
College deal site Kembrel embeds its social store in Facebook, but doesn’t insist on closing the deal there.
David F. Carr | Aug 03, 2011
Talk to your social media followers, directly, by phoning in posts to Voice.com’s free service.
David F. Carr | Aug 02, 2011
Web-based software for encouraging innovation captures GE Healthcare unit as an early customer.
David F. Carr | Aug 02, 2011
New lightweight user interface lets more employees collaborate on customer service issues–without requiring per-seat fee for the full version.
David F. Carr | Aug 02, 2011
After delays and premature announcements, app released to take advantage of both cameras on iPad2.
David F. Carr | Aug 02, 2011
With offices spread across Australia, Asia, and Europe, here’s why one CIO needed more than just enterprise social media software.
David F. Carr | Aug 01, 2011
Snubbed by Groupon, Google puts itself on daily deals map with deal for special offers aggregator.
David F. Carr | Jul 29, 2011
Personalization for WordPress and Joomla. Secure email as a service. A new mobile and social promotions service.
David F. Carr | Jul 29, 2011
Jive gathers Apps Market partners to discuss creating consumer quality apps with enterprise power.
David F. Carr | Jul 28, 2011
Social software specialist broadens support for launching major marketing campaigns with corporate control and local customization.
David F. Carr | Jul 27, 2011
Connecting employees and mentors online proves efficient, says Triple Creek, whose software has found fans in AT&T, Fannie Mae, and Agilent.
David F. Carr | Jul 27, 2011
Cloud-based service for enterprises and SMBs builds hardware leasing into monthly fee.
David F. Carr | Jul 26, 2011
New button, plug-in let job seekers submit LinkedIn profiles instead of job application forms.
David F. Carr | Jul 26, 2011
Enterprise social network adds options for including partners and customers.
David F. Carr | Jul 25, 2011
Pseudonyms, odd spellings, and branded profiles get users kicked off Google+ without warning, but you can appeal.
David F. Carr | Jul 25, 2011
Customer Spaces now can integrate data such as purchase history and past support interactions for smarter personalization of what customer sees.
David F. Carr | Jul 25, 2011
What can a social media mistake cost your company in fines, litigation, or loss of customer trust? A new survey reveals some interesting data points.
David F. Carr | Jul 25, 2011
A Unified communications offering based on Cisco’s Hosted Collaboration Service may allow value added reseller En Point to beat Verizon and AT&T…
David F. Carr | Jul 21, 2011
The specialist in commercial support for open source content and community management will use the money to gain share in the social software market.
David F. Carr | Jul 21, 2011
International services firm offers labor, expertise for managing social media as a customer channel.
David F. Carr | Jul 20, 2011
Logitech’s Lifesize unit also launches cloud service, conference room videoconferencing system.
David F. Carr | Jul 20, 2011
Can now combine call center monitoring, social listening, and structured surveys in Voice of the Customer platform.
David F. Carr | Jul 20, 2011
Roost.com’s pre-fabricated content bundles and scheduling tools have enabled some SMBs to enhance social media campaigns and save time.
David F. Carr | Jul 19, 2011
Some of the missing pieces ought to be coming soon, but how did search wind up being one of them?
David F. Carr | Jul 18, 2011
Facebook tightens security and authorization requirements for app integration. Some voluntary changes will soon become mandatory.
David F. Carr | Jul 18, 2011
Developers claiming to represent the Anonymous hacker collective say they will launch their own social network free of tyranny.
David F. Carr | Jul 18, 2011
Enterprise social networks are often adopted to be “like Facebook for our company.” But there are a few Facebook characteristics you shouldn’t be…
David F. Carr | Jul 15, 2011
HyperOffice focuses on simple task management and email integration. Here’s how one SMB uses the hosted collaboration suite to meet Fortune 500…
David F. Carr | Jul 15, 2011
Better SharePoint integration, Windows Phone app coming to Yammer. Gamification company BadgeVille raises $12 million.
David F. Carr | Jul 13, 2011
Spiceworks adds a request for quote feature to its online community for IT managers.
David F. Carr | Jul 13, 2011
Overinflated value of social media and Internet companies makes it likely we’ll see a repeat of the late 1990s dot-com crash, say investment bankers.
David F. Carr | Jul 12, 2011
As more enterprises embrace social tools, data provider Harte-Hanks adds social media as category of spending it tracks and sales leads it sells.
David F. Carr | Jul 12, 2011
Want to track a social complaint just as if it came in via the phone or any other channel your business uses?
David F. Carr | Jul 11, 2011
For small business focused on toilet training cats, BatchBook provided simple, streamlined, social contact and opportunity manager.
David F. Carr | Jul 11, 2011
By building skills profiles into the system, OpenText’s Metastorm lets employees route tasks to the people most capable of handling them.
David F. Carr | Jul 11, 2011
Netvibes gets analytical, Nextpoint links with LinkeIn, and OfficeXta connects with Google.
David F. Carr | Jul 08, 2011
Well-known “voice of the consumer” social software player believes in making community fit between the cracks, not building “community cul-de-sacs.”
David F. Carr | Jul 07, 2011
Human Intent’s predictive analytics tool mines social feeds to help businesses connect with people who are ready to buy.
David F. Carr | Jul 07, 2011
Enterprises that use a lot of video, for say webcasts or training, can now create an internal content delivery network, a la Akamai.
David F. Carr | Jul 06, 2011
For more than a year, Google has been promising to fix a compatibility problem with Google Apps accounts “soon.”
David F. Carr | Jul 05, 2011
Facebook apps like TabJuice make it easy to conduct e-ecommerce on the social network, but they don’t guarantee the cash register will ring.
David F. Carr | Jul 05, 2011
Will social be subsumed by UC, or vice versa? Executives from Jive and IBM respond.
David F. Carr | Jul 01, 2011
Telligent Enterprise 3.0 social networking platform promises to build on organizations’ existing software, rather than replacing it.
David F. Carr | Jul 01, 2011
Teambox manages projects from product development to wedding planning from the status line, with the option to assign tasks on the fly.
David F. Carr | Jun 30, 2011
Your morning banter about bacon on Twitter? Kraft’s using it to decipher consumer trends and develop product ideas.
David F. Carr | Jun 30, 2011
Groups API lets applications and websites connect to LinkedIn Groups industry discussion boards.
David F. Carr | Jun 29, 2011
The system uses crowdsourcing to provide translations, and integrates with Jive, Drupal, and Oracle Content Management to handle social content.
David F. Carr | Jun 29, 2011
Study sponsored by Jive shows executives are exploiting social media for work (or, at least, they think they are), perhaps even more than…
David F. Carr | Jun 28, 2011
App stores and APIs are signs the social software ecosystem is evolving fast. Which companies will survive, and which will become extinct?
David F. Carr | Jun 28, 2011
Harmon.ie plugin displays connected SharePoint users’ profiles and activity streams, as well as documents, as a sidebar to email.
David F. Carr | Jun 27, 2011
Social promotions tool expands into a suite that includes social page creation, management, and analytics.
David F. Carr | Jun 24, 2011
The two companies streamline location-based discounts for customers, in what could be a model for mobile success.
David F. Carr | Jun 24, 2011
Clearvale Social Customer Management option opens corporate communities to customers and partners.
David F. Carr | Jun 23, 2011
OpenText has added microblogging and chat to the Social Workspace 2.0 platform and options to associate social profiles and communication with its…
David F. Carr | Jun 23, 2011
AHA shares how its hybrid cloud architecture using Symplified for authentication and Socialtext software improved communications and business…
David F. Carr | Jun 23, 2011
Social software helped TEVA Pharmaceuticals shrink its manufacturing cycle time by 40% between January and April — when the company’s Oracle ERP…
David F. Carr | Jun 22, 2011
Acquia’s Commons 2.0 community management tool provides Facebook-style activity feeds with like and share buttons for the open source content…
David F. Carr | Jun 22, 2011
Microsoft SharePoint offers a solid foundation, but many enterprises need to customize it or add third-party tools such as NewsGator Social Sites…
David F. Carr | Jun 22, 2011
In the Launch Pad contest, Saba Social Learning edges out products from Acquia, Next Principles, and Podio.
David F. Carr | Jun 21, 2011
Socialtext’s announcements at the Enterprise 2.0 conference include a social tasks module and a partnership with introNetworks to integrate…
David F. Carr | Jun 21, 2011
MIT’s Andrew McAfee, who coined the term Enterprise 2.0, sees threats to the achievements in collaboration and communications brought about by…
David F. Carr | Jun 21, 2011
Deloitte’s John Hagel says enterprise social networking can help people find a passion for work and boost business performance during an…
David F. Carr | Jun 21, 2011
Foursquare-like service extends HYVE social mobile platform to sales and field service staff and promotes checking in on business, not just from…
David F. Carr | Jun 20, 2011
Here’s expert advice on building an airtight business case, while avoiding the pitfalls of too-tentative pilot projects.
David F. Carr | Jun 20, 2011
Partnership with Actiance brings management and archiving of social posts to IBM Connections, allowing for compliance monitoring and efficient…
David F. Carr | Jun 20, 2011
Cisco will work with Capgemini as a system integrator and Xerox’s ACS unit as a hosting provider for Quad collaboration software.
David F. Carr | Jun 20, 2011
Social CRM vendor headed by one of the founders of GoldMine brings product out of beta and introduces team, sales, and CRM editions.
David F. Carr | Jun 20, 2011
The cloud-based database and application creation tools are getting a mobile client and social feeds.
David F. Carr | Jun 17, 2011
More businesses are embracing social tools to build internal and external communities, improve communications, and delight customers.
David F. Carr | Jun 16, 2011
NetBase takes sentiment analysis beyond positive or negative and seeks out passion.
David F. Carr | Jun 16, 2011
A series of short speeches addressing a range of enterprise collaboration and social media issues are the highlight of the general session program…
David F. Carr | Jun 16, 2011
Hear a panel of experts discuss the buzz about measuring buzz and the data analysis technologies behind it at the Enterprise 2.0 Boston conference.
David F. Carr | Jun 15, 2011
Adding flexibility for online meetings and videoconferences, Fuze gateway connects high-end telepresence systems to iPads, Android tablets, PCs,…
David F. Carr | Jun 15, 2011
Nokia wrestles with a common problem: making social software apps play nicely together. Here’s how they’re pursuing a solution.
David F. Carr | Jun 14, 2011
When personal phones and tablets walk into the enterprise, many IT groups insist on onerous lockdown agreements and the ability to wipe devices,…
David F. Carr | Jun 14, 2011
Facing growing competition from Polycom, Vidyo, and others, Cisco introduces a low-cost unit designed to be set up and running in 15 minutes.