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BrainYard Clips

Clippings From Information Week’s The BrainYard, Enterprise Social Media Coverage

Here is some of the work I’ve been doing for Information Week’s enterprise social media microsite, The BrainYard (see realtime updates).

David F. Carr | Aug 08, 2011
Crowd Factory CEO Sanjay Dholakia explains how to apply and measure social interactions across all marketing channels.
David F. Carr | Aug 05, 2011
Jive, Salesforce.com, and Lithium at the head of the pack, but the research firm says enterprise use still experimental.
David F. Carr | Aug 05, 2011
Mobile device makers uses Telligent social platform to build Web community to collaborate on product development.
David F. Carr | Aug 04, 2011
Like Twitter chats during television shows? Check out HarQen’s intriguing beta product that adds social chat to a conference call for later search…
David F. Carr | Aug 04, 2011
College deal site Kembrel embeds its social store in Facebook, but doesn’t insist on closing the deal there.
David F. Carr | Aug 03, 2011
Talk to your social media followers, directly, by phoning in posts to Voice.com’s free service.
David F. Carr | Aug 02, 2011
Web-based software for encouraging innovation captures GE Healthcare unit as an early customer.
David F. Carr | Aug 02, 2011
New lightweight user interface lets more employees collaborate on customer service issues–without requiring per-seat fee for the full version.
David F. Carr | Aug 02, 2011
After delays and premature announcements, app released to take advantage of both cameras on iPad2.
David F. Carr | Aug 02, 2011
With offices spread across Australia, Asia, and Europe, here’s why one CIO needed more than just enterprise social media software.
David F. Carr | Aug 01, 2011
Snubbed by Groupon, Google puts itself on daily deals map with deal for special offers aggregator.
David F. Carr | Jul 29, 2011
Personalization for WordPress and Joomla. Secure email as a service. A new mobile and social promotions service.
David F. Carr | Jul 29, 2011
Jive gathers Apps Market partners to discuss creating consumer quality apps with enterprise power.
David F. Carr | Jul 28, 2011
Social software specialist broadens support for launching major marketing campaigns with corporate control and local customization.
David F. Carr | Jul 27, 2011
Connecting employees and mentors online proves efficient, says Triple Creek, whose software has found fans in AT&T, Fannie Mae, and Agilent.
David F. Carr | Jul 27, 2011
Cloud-based service for enterprises and SMBs builds hardware leasing into monthly fee.
David F. Carr | Jul 26, 2011
New button, plug-in let job seekers submit LinkedIn profiles instead of job application forms.
David F. Carr | Jul 26, 2011
Enterprise social network adds options for including partners and customers.
David F. Carr | Jul 25, 2011
Pseudonyms, odd spellings, and branded profiles get users kicked off Google+ without warning, but you can appeal.
David F. Carr | Jul 25, 2011
Customer Spaces now can integrate data such as purchase history and past support interactions for smarter personalization of what customer sees.
David F. Carr | Jul 25, 2011
What can a social media mistake cost your company in fines, litigation, or loss of customer trust? A new survey reveals some interesting data points.
David F. Carr | Jul 25, 2011
A Unified communications offering based on Cisco’s Hosted Collaboration Service may allow value added reseller En Point to beat Verizon and AT&T…
David F. Carr | Jul 21, 2011
The specialist in commercial support for open source content and community management will use the money to gain share in the social software market.
David F. Carr | Jul 21, 2011
International services firm offers labor, expertise for managing social media as a customer channel.
David F. Carr | Jul 20, 2011
Logitech’s Lifesize unit also launches cloud service, conference room videoconferencing system.
David F. Carr | Jul 20, 2011
Can now combine call center monitoring, social listening, and structured surveys in Voice of the Customer platform.
David F. Carr | Jul 20, 2011
Roost.com’s pre-fabricated content bundles and scheduling tools have enabled some SMBs to enhance social media campaigns and save time.
David F. Carr | Jul 19, 2011
Some of the missing pieces ought to be coming soon, but how did search wind up being one of them?
David F. Carr | Jul 18, 2011
Facebook tightens security and authorization requirements for app integration. Some voluntary changes will soon become mandatory.
David F. Carr | Jul 18, 2011
Developers claiming to represent the Anonymous hacker collective say they will launch their own social network free of tyranny.
David F. Carr | Jul 18, 2011
Enterprise social networks are often adopted to be “like Facebook for our company.” But there are a few Facebook characteristics you shouldn’t be…
David F. Carr | Jul 15, 2011
HyperOffice focuses on simple task management and email integration. Here’s how one SMB uses the hosted collaboration suite to meet Fortune 500…
David F. Carr | Jul 15, 2011
Better SharePoint integration, Windows Phone app coming to Yammer. Gamification company BadgeVille raises $12 million.
David F. Carr | Jul 13, 2011
Spiceworks adds a request for quote feature to its online community for IT managers.
David F. Carr | Jul 13, 2011
Overinflated value of social media and Internet companies makes it likely we’ll see a repeat of the late 1990s dot-com crash, say investment bankers.
David F. Carr | Jul 12, 2011
As more enterprises embrace social tools, data provider Harte-Hanks adds social media as category of spending it tracks and sales leads it sells.
David F. Carr | Jul 12, 2011
Want to track a social complaint just as if it came in via the phone or any other channel your business uses?
David F. Carr | Jul 11, 2011
For small business focused on toilet training cats, BatchBook provided simple, streamlined, social contact and opportunity manager.
David F. Carr | Jul 11, 2011
By building skills profiles into the system, OpenText’s Metastorm lets employees route tasks to the people most capable of handling them.
David F. Carr | Jul 11, 2011
Netvibes gets analytical, Nextpoint links with LinkeIn, and OfficeXta connects with Google.
David F. Carr | Jul 08, 2011
Well-known “voice of the consumer” social software player believes in making community fit between the cracks, not building “community cul-de-sacs.”
David F. Carr | Jul 07, 2011
Human Intent’s predictive analytics tool mines social feeds to help businesses connect with people who are ready to buy.
David F. Carr | Jul 07, 2011
Enterprises that use a lot of video, for say webcasts or training, can now create an internal content delivery network, a la Akamai.
David F. Carr | Jul 06, 2011
For more than a year, Google has been promising to fix a compatibility problem with Google Apps accounts “soon.”
David F. Carr | Jul 05, 2011
Facebook apps like TabJuice make it easy to conduct e-ecommerce on the social network, but they don’t guarantee the cash register will ring.
David F. Carr | Jul 05, 2011
Will social be subsumed by UC, or vice versa? Executives from Jive and IBM respond.
David F. Carr | Jul 01, 2011
Telligent Enterprise 3.0 social networking platform promises to build on organizations’ existing software, rather than replacing it.
David F. Carr | Jul 01, 2011
Teambox manages projects from product development to wedding planning from the status line, with the option to assign tasks on the fly.
David F. Carr | Jun 30, 2011
Your morning banter about bacon on Twitter? Kraft’s using it to decipher consumer trends and develop product ideas.
David F. Carr | Jun 30, 2011
Groups API lets applications and websites connect to LinkedIn Groups industry discussion boards.
David F. Carr | Jun 29, 2011
The system uses crowdsourcing to provide translations, and integrates with Jive, Drupal, and Oracle Content Management to handle social content.
David F. Carr | Jun 29, 2011
Study sponsored by Jive shows executives are exploiting social media for work (or, at least, they think they are), perhaps even more than…
David F. Carr | Jun 28, 2011
App stores and APIs are signs the social software ecosystem is evolving fast. Which companies will survive, and which will become extinct?
David F. Carr | Jun 28, 2011
Harmon.ie plugin displays connected SharePoint users’ profiles and activity streams, as well as documents, as a sidebar to email.
David F. Carr | Jun 27, 2011
Social promotions tool expands into a suite that includes social page creation, management, and analytics.
David F. Carr | Jun 24, 2011
The two companies streamline location-based discounts for customers, in what could be a model for mobile success.
David F. Carr | Jun 24, 2011
Clearvale Social Customer Management option opens corporate communities to customers and partners.
David F. Carr | Jun 23, 2011
OpenText has added microblogging and chat to the Social Workspace 2.0 platform and options to associate social profiles and communication with its…
David F. Carr | Jun 23, 2011
AHA shares how its hybrid cloud architecture using Symplified for authentication and Socialtext software improved communications and business…
David F. Carr | Jun 23, 2011
Social software helped TEVA Pharmaceuticals shrink its manufacturing cycle time by 40% between January and April — when the company’s Oracle ERP…
David F. Carr | Jun 22, 2011
Acquia’s Commons 2.0 community management tool provides Facebook-style activity feeds with like and share buttons for the open source content…
David F. Carr | Jun 22, 2011
Microsoft SharePoint offers a solid foundation, but many enterprises need to customize it or add third-party tools such as NewsGator Social Sites…
David F. Carr | Jun 22, 2011
In the Launch Pad contest, Saba Social Learning edges out products from Acquia, Next Principles, and Podio.
David F. Carr | Jun 21, 2011
Socialtext’s announcements at the Enterprise 2.0 conference include a social tasks module and a partnership with introNetworks to integrate…
David F. Carr | Jun 21, 2011
MIT’s Andrew McAfee, who coined the term Enterprise 2.0, sees threats to the achievements in collaboration and communications brought about by…
David F. Carr | Jun 21, 2011
Deloitte’s John Hagel says enterprise social networking can help people find a passion for work and boost business performance during an…
David F. Carr | Jun 21, 2011
Foursquare-like service extends HYVE social mobile platform to sales and field service staff and promotes checking in on business, not just from…
David F. Carr | Jun 20, 2011
Here’s expert advice on building an airtight business case, while avoiding the pitfalls of too-tentative pilot projects.
David F. Carr | Jun 20, 2011
Partnership with Actiance brings management and archiving of social posts to IBM Connections, allowing for compliance monitoring and efficient…
David F. Carr | Jun 20, 2011
Cisco will work with Capgemini as a system integrator and Xerox’s ACS unit as a hosting provider for Quad collaboration software.
David F. Carr | Jun 20, 2011
Social CRM vendor headed by one of the founders of GoldMine brings product out of beta and introduces team, sales, and CRM editions.
David F. Carr | Jun 20, 2011
The cloud-based database and application creation tools are getting a mobile client and social feeds.
David F. Carr | Jun 17, 2011
More businesses are embracing social tools to build internal and external communities, improve communications, and delight customers.
David F. Carr | Jun 16, 2011
NetBase takes sentiment analysis beyond positive or negative and seeks out passion.
David F. Carr | Jun 16, 2011
A series of short speeches addressing a range of enterprise collaboration and social media issues are the highlight of the general session program…
David F. Carr | Jun 16, 2011
Hear a panel of experts discuss the buzz about measuring buzz and the data analysis technologies behind it at the Enterprise 2.0 Boston conference.
David F. Carr | Jun 15, 2011
Adding flexibility for online meetings and videoconferences, Fuze gateway connects high-end telepresence systems to iPads, Android tablets, PCs,…
David F. Carr | Jun 15, 2011
Nokia wrestles with a common problem: making social software apps play nicely together. Here’s how they’re pursuing a solution.
David F. Carr | Jun 14, 2011
When personal phones and tablets walk into the enterprise, many IT groups insist on onerous lockdown agreements and the ability to wipe devices,…
David F. Carr | Jun 14, 2011
Facing growing competition from Polycom, Vidyo, and others, Cisco introduces a low-cost unit designed to be set up and running in 15 minutes.