Categories
Clips Forbes.com Web Development

Forbes column: Test And Improve Your Website

Here is an excerpt from my latest piece for Forbes.com, this one on the value of website testing.

When you change the layout of a homepage or the design of your “Buy Now!” button, how do you know if sales will go up or down?

Small changes can make a surprisingly big difference. At A Place for Mom, a directory of nursing homes and assisted living facilities, simply changing the color of the text on an inquiry page resulted in a 6% improvement in the number of people who submitted the form.

Some Web owners might have been surprised at the improvement. Not senior product manager Ben Villa. That’s because before making the switch on his entire site, he tested it on a selected fraction of the visitors. By being systematic about this sort of testing, Villa says the website has been able to boost conversions by about 40% overall. (read the rest at Forbes.com)

Categories
Email Marketing Web Development

MailChimp Makes Email Broadcasts as Easy as Slipping on a Banana

After years of developing and maintaining my own system for managing email broadcasts, I’m in the process of moving most of my clients over to the MailChimp service. I learned a lot by building my own system, but it probably also has something to do with a penchant for doing things the hard way. I liked the fact that my custom system handled things exactly the way I wanted. But MailChimp’s application programming interface (API) is powerful enough that I ought to be able to do all those custom things, while letting a commercial service take care of all the hard parts having to do with handling email bounce errors and spam complaints.

I have a visceral dislike for Constant Contact, which I find very awkward to use. In contrast, MailChimp is a pleasure to work with. Maybe it’s just that the chimp mailman mascot makes me think of Curious George delivering newspapers. I always loved Curious George. Freddie is a little tubbier, probably just different enough to avoid copyright infringement, and he sets a mildly goofy, cheeky tone for the whole user interface and the well-done video tutorials.

The system is affordable, and there’s even a free account you can use for lists of less than 500 addresses, provided you don’t mind a discrete ad banner for the service inserted at the bottom of your messages. Otherwise, pricing starts at $15 for lists of up to 1,000 addresses.

You can see Freddie peeking over the edge of the campaign dashboard that greets you when you log in.

The MailChimp dashboard
The MailChimp dashboard

The service provides a very capable web-based tool for creating and email messages and templates. In particular, I love that they make it easy for you to save your own design as a template or upload your HTML (something Constant Contact seems to go out of its way to prevent you from doing).

Here’s a peek at the built-in designer/editor:

The MailChimp editor
The MailChimp editor

The application does a good job of walking you through the steps of creating an HTML email, generating an alternate text layout, and scheduling broadcasts.

Like other systems of this type, it enforces rules for list quality — alerting you to excessive complaints on any particular broadcast and telling you to clean up your act. I’ve run into some issues with this on political campaigns, where the candidates supporters from his last race don’t necessarily want to keep up with his latest campaign. But it’s better to know about these issues and address them than to have your messages blocked from reaching all users on an important service such as AOL or Yahoo Mail because you’ve generated too many spam complaints.

And even when they’re serving up an error message or confirmation, the service handles it with style.

Banana time
Banana time

Highly recommended.

Categories
Web Development

Facebook Ad: We Drive Results

This is a Facebook ad I have scheduled to start running later this week. What do you think? Puns on my last name got kind of old for me back in Elementary School, but maybe I’m old enough to have gotten over it. Bigger question is whether the right people would click on it.

Facebook ad
Facebook ad

Targeting people:

  • who live in the United States
  • who live in Florida
  • age 18 and older
  • who like advertising, business, business owner, entrepreneur or marketing

I’ve been rethinking the whole marketing approach for my practice since re-reading Jay Conrad Levinson’s Guerilla Marketing. Need to keep experimenting to find what works.

Categories
Web Development

How to Segment Your Audiences on Facebook

Recently, I’ve been exploring the tools Facebook provides for posting notes and links to only a subset of the people I’m connected with on the service. In particular, I wanted to do a better job of keeping personal and political activities separate – not an easy thing in this crazy, mashed up world.

Although I make no secret of my political activities, it’s not necessarily the first thing I want to broadcast about myself to professional contacts. It’s much easier to maintain a fairly clean separation on LinkedIn, which is all business. But although I am more active about seeking out professional contacts through LinkedIn, some of them have sought me out on Facebook. And there are also a lot of old friends and former colleagues I stay in touch with on Facebook who may or may not care for my politics (I think of myself as a moderate, reasonable guy, but it’s all about your frame of reference).

Also, when I try to promote a local fundraiser or other political event through Facebook, contacts in other parts of the country don’t necessarily need to see those headlines. So just as a courtesy, I’d like to filter the links and messages I publish.

I knew there was supposed to be a way to do it, but it took me a while to figure out how — even as a supposedly tech-savvy guy. So I thought others might find this useful. This could apply just as well to postings on another topic that only a subset of your FB friends care about.

For some time now, I’ve been trying to tag new contacts as belonging to one or more of a few categories — personal, professional or Lyman Hall (those high school folks from Connecticut). You can do this when you add a new contact, like this:

Adding a new contact to a group

I can either choose an existing group or type in the name of a new group I want to create. These groups are just labels for types of Facebook friends within my larger contact list.

I haven’t done this as consistently as I might have, and wasn’t doing it at all when I first joined Facebook. So I also had to go back and do it retroactively by choosing the “Edit Friends” off the Account menu —

Edit Friends
Edit Friends

— and then categorizing individual contacts.

Assigning Friends to Groups
Assigning Friends to Groups

Now, when posting a status update or link, I can click on the lock icon to get options for restricting the item’s distribution. I then select “Customize” off the list.

Restricting to a Custom List
Restricting to a Custom List

Within the customize options you want to restrict to “Specific People”

Share with Specific People
Share with Specific People

At this point, I could type in a list of people’s names. But what I’m going to do instead is use the group keyword for my political friends.

Share with a Group
Share with a Group

Notice that I could make this my default setting. But no, there are plenty of other links I share that are not political. And sometimes I may want to share a political point even with those who might not agree with me (I just want to be able to pick my battles).

Once I click “Save Settings,” I am returned to my home screen, where I can post this my message by clicking the “Share” button. But now, instead of being shared with everyone, the item should only be displayed to the people on my “political” list.

Categories
Journalism

Jobs at the Miami Herald

Good to see some newspapers hiring. Picked these up from the Gorkana newsletter.

Miami Herald

Economy Reporter

Location: Miami, FL

The Miami Herald has an opening for an enterprising reporter to cover South Florida’s dynamic economy. A facile, engaging writing style, experience in multimedia storytelling and an ability to look beyond reported numbers are essential. An ability to speak Spanish is desirable.

The job involves daily reporting on the latest economic reports and deeper enterprise stories that examine trends and unique South Florida angles. The work of the economy reporter will be aimed at our newspaper’s front page, our website and our premier business publications, including Business Monday magazine.

Candidates should be self-starters with several years of reporting experience for a newspaper, magazine or online news site, a demonstrated ability to perform on deadline and an ability/interest in collaborating with reporters in related topic areas. The job is located in the Miami office.

To apply, send a cover letter, resume and clips (including samples of multimedia work) to Dave Wilson, Senior Editor/Administration, via email to dwilson@miamiherald.com or mail to 1 Herald Plaza, Miami, FL, 33132-1693.

The Miami Herald offers outstanding full-time benefits, including medical and dental coverage; domestic partner benefits; 401(k) plans; and generous vacation policy.

The Herald is committed to workforce diversity. We welcome applications from all individuals.

Equal Opportunity Employer/Smoke Free/Drug Free Environment.

Miami Herald

Real Estate Reporter

Location: Miami, FL

The Miami Herald has an opportunity for a creative, enterprising reporter to cover one of our premier beats: residential real estate and development. This position requires several years of daily reporting experience, expertise with data analysis and a proven ability to tell stories in a multimedia environment. Spanish language skills are desirable.

This reporter should be able to respond quickly to national reports with daily stories and develop enterprise stories aimed at the newspaper’s front page, MiamiHerald.com and our premier business publications, including Business Monday magazine. This is a highly competitive beat, and an ability to develop sources is key. Coverage areas include condos, homes and rentals as well as the companies and individuals who develop them.

This position is based in the Miami office.

To apply, send a cover letter, resume and clips (including samples of multimedia work) to Dave Wilson, Senior Editor/Administration, via email to dwilson@miamiherald.com or mail to 1 Herald Plaza, Miami, FL, 33132-1693.

The Miami Herald offers outstanding full-time benefits, including medical and dental coverage; domestic partner benefits; 401(k) plans; and generous vacation policy.

The Herald is committed to workforce diversity. We welcome applications from all individuals.

Equal Opportunity Employer/Smoke Free/Drug Free Environment.

Categories
Web Development

Relaunching rebelcook.com for Rebel Cook Real Estate, Commercial / Industrial Property Specialists

A Featured Listing from rebelcook.com
A Featured Listing from rebelcook.com

The re-launch of rebelcook.com comes as something of a milestone. Rebel is a Commercial and Industrial Real Estate specialist and well known in Palm Beach County as the leader of the Economic Forum of Palm Beach County.

I’ve updated the Economic Forum website twice over the past couple of years, adding event scheduling and RSVP functionality and most recently converting it into a WordPress site. Over that same time period, I’ve produced a couple of draft redesigns of rebelcook.com, but never quite convinced Rebel to sign off on one of them. Classic case of her not knowing quite what she wants until she sees it. She paid me for my work, but stuck with her old website, even though to my eyes it was quite outdated. As I became more active with the Economic Forum, she would introduce me to people as her webmaster and then brag about being my “most difficult customer.”

Part of the problem was that we had mostly worked on these designs long distance. I had tried collaborating with her over GoToMeeting web conferences, and we got the latest economicforumpbc.com redesign done that way. But coming to an agreement on rebelcook.com was tougher, maybe because the original design had been produced by her son. We seemed to keep getting closer to agreement without ever quite arriving at it.

Finally, it got to the point where I had implemented a feature she really wanted, integration with the LoopNet directory of real estate listings, on the unreleased test site but not on the live site. The breakthrough came when I convinced her that the best way to cut to the chase was to schedule a time when I could come to her office, make changes to the site on the spot, get immediate feedback, and make more changes until it was done. We did that on Friday, and by the weekend the new site was live.

I’ll have to remember that it may pay to get more work done face-to-face with a client, rather than long distance.

Some of the design elements such as the logo and “graph paper” background are holdovers from the original, created for the firm by her son. But this version runs on the WordPress publishing platform, making it easier to add new listings (published as blog postings), as well as press clippings from her frequent quotes on the state of the real estate markets in the local newspapers.

Most of the firm’s listings are actually published through the LoopNet service, but those listings are framed so they appear within the same navigation scheme as the rest of the site. We’re running two or three featured listings on the home page, plus the residential listings Rebel’s firm manages, since LoopNet doesn’t handle the residential stuff.

Next likely upgrade: the addition of a MailChimp email list, similar to the one we recently introduced for the Economic Forum.

Categories
kids

Rock Star Theresa

First Communion 085

A favorite photo of the kids, from First Communion. I always think Theresa looks like the front girl from a rock band, tossing her hair and fabulous, while Stephen could be the band’s surly drummer.

Or maybe he just has the sun in his eyes.

Categories
The other David Carr

Disambiguation: I am not David Carr

For those who may be confused, I am not David Carr. Not the journalist who writes for the New York Times, that is. I’m having to explain this more frequently lately, since I got a slightly more prominent gig writing for Forbes.com. A public relations contact just explained to me that a newsletter circulated at her firm explained that the Times’ David Carr had moved to Forbes: “The industry is confused!”


Tony Cenicola/The New York Times
The other David Carr

This confusion has come up occasionally in the past, as I write about technology and the Internet, and the other David Carr writes about media, including online media. But it’s starting to drive me a little crazy. I’m getting congratulations on articles I didn’t write, and people keep offering to meet me at places I won’t be (like the South by Southwest conference, which I would have loved to attend but didn’t for budgetary and scheduling reasons). At one point, the Forbes.com staff nearly ran my column with this other guy’s photo on it (to their credit, a copy editor caught the error before I had a chance to complain about seeing this in a preview they sent me). I used to think he was a good person to be confused with until he came out with a book talking about his deep dark past as a crack addict (although I wish I had the royalties).

If I hadn’t listened to my wife, who insisted I use my middle initial in my byline to try to distinguish myself a little more (even though I never liked having “Francis” as a middle name), the confusion might be even steeper. But the difference between “David F. Carr” and “David Carr” is pretty slim. And no, I’m not the football player, either, although that might be slightly more obvious from my status as a scrawny old man.

But it was hard to take, at a recent new media event in Miami, when I found myself being compelled to explain to someone who was staring at my name tag that I wasn’t the real David Carr, not really David Carr, just another guy who happens to be named David Carr. David F. Carr, thank you very much.

Categories
Clips Forbes.com small business SMBs Web Development

Forbes.com column on technology for small to midsize businesses

The new gig is coming together well, but it’s a lot of work to crank out 2 of these columns a week while trying to keep all the other plates spinning, both other writing assignments and the web consulting business.

Here’s what I’ve written about so far:

There is going to be a continuing emphasis on the Internet and the “cloud” (the latest jargon for Internet native business applications and the technologies that support them). I think it’s important to take time out to address more pedestrian issues like how to keep the books of a company, which is why I did the piece on QuickBooks and hope to do more on small business topics that are down to earth (not up in the clouds).

Suggestions welcome.

Categories
Presentations Social Media Web Development

Web Strategy Workshop Presentation Slides

Thanks to the Coral Springs Chamber of Commerce for hosting my workshop, “Is the Web Working for You?” (Workshop Slides). We got just enough people to fill the conference room at the chamber offices, and they seemed to be interested and engaged in what I had to tell them.

Biggest point of confusion seemed to be over the purpose of social networks, particularly Twitter. I’ll have to post some follow up thoughts here about strategies for what social networks to join and how to use them.

I’d also welcome follow up questions from attendees or anyone else who may read this. Knowing your questions is really useful as I look for topics to address in my Forbes.com column on small to midsize business IT issues.