One thing that many small businesses, nonprofits, and political campaigns I have dealt with fail to pay attention to is ensuring that they have direct control over the Internet domain associated with their website and email accounts. Often, the domain is registered by a web consultant in the name of the consultant or consulting firm. Or sometimes, with nonprofits, it’s a volunteer who handles the registration and who winds up with the domain in his or her name. Unfortunately, this can cause the organization that rightfully should own that domain a lot of grief if the intermediary turns out to be unreliable, incompetent, dishonest, or just unreachable at a critical moment.
This is where your website and business email both go dead one day, seemingly without warning, because you never got the notices that your registration was about to expire. Or, you hire someone else to revamp your website, only to discover that you can’t “turn on” the new and improved version because you don’t have the necessary password and aren’t recognized by the domain registrar as having the right to access the account.
See also: My column for Forbes.com on this topic
Your Internet identity is an important corporate asset for you to protect. Failing to do so is the kind of mistake that seems obvious in retrospect but is easily overlooked by an organization focused on getting up and running on the web.